国家旅游局


导游人员管理暂行规定(附英文)

（1987年11月14日国务院批准）（1987年12月1日国家旅游局发布）

第一条 为了加强对全国导游人员的统一管理，提高导游服务质量，保护旅行者和导游人员的合法权益，促进旅游事业的健康发展，制定本规定。
第二条 本规定所称导游人员，是指为旅行者（包括旅行团，下同）组织安排旅行和游览事项，提供向导、讲解和旅途服务的人员。
根据旅行者的不同要求，导游人员分别使用外国语、汉语普通话或者方言、少数民族语言进行导游。
第三条 导游人员分为全程陪同、地方陪同和定点陪同。
全程陪同导游人员，是指受旅行社（包括旅游公司，下同）委派或者聘用，为跨省、自治区、直辖市范围旅游的旅行者，提供全部旅程导游服务的人员。
地方陪同导游人员，是指受旅行社委派或者聘用，在省、自治区、直辖市范围内为旅行者提供导游服务的人员。
定点陪同导游人员，是指受旅行社委派或者聘用，在一个参观、游览点内为旅行者提供导游服务的人员。
第四条 导游人员的正当权益受国家法律保护，任何单位和个人不得非法干涉其执行工作任务。
第五条 导游人员的主要职责是：
（一）接受旅行社分配的导游任务，按照接待计划，安排和组织旅行者参观、游览；
（二）负责向旅行者导游、讲解，传播中国文化，
（三）配合和督促有关部门安排旅行者的交通、食宿，保护旅行者的人身和财物安全等事项；
（四）反映旅行者的意见和要求，协助安排会见、座谈等活动；
（五）解答旅行者的问讯，协助处理旅途中遇到的问题。
第六条 导游人员应当具备下列条件：
（一）必须是中华人民共和国公民，热爱祖国，拥护社会主义制度，遵纪守法，遵守旅游职业道德，热心为旅行者服务；
（二）具有高中以上文化水平，有胜任导游工作的语言表达能力；
（三）熟悉旅游业务，有组织接待能力；
（四）身体健康，能适应工作的需要。
第七条 具备前条所列条件者，经考试合格，办理登记注册手续，方可担任导游工作。
第八条 分配到旅行社工作的高等院校毕业生，具备本规定第六条所列条件者，可以担任实习导游人员，实习期满一年，经考试合格，可以转为正式导游人员。
第九条 根据工作需要，旅行社可以在社会上招聘业余导游人员。具备本规定第六条所列条件者，持有关证明，经考试合格，方可担任业余导游工作。
第十条 导游人员的考试工作，由国家旅游局批准组成的全国考试委员会统一领导和部署，各省、自治区、直辖市旅游行政管理部门批准组成的考试委员会具体组织实施。
第十一条 经考试合格者，由国家旅游局或者各省、自治区、直辖市旅游行政管理部门分别办理登记注册手续，并发给导游证书。
第十二条 旅行社对导游人员日常管理的主要职责是：
（一）进行政治思想、职业道德、法制、纪律教育；
（二）组织导游业务培训；
（三）负责内部考核和奖惩工作；
（四）处理旅行者对导游人员的意见。
第十三条 旅游行政管理部门可以派人检查导游工作，被检查的导游人员不得无理拒绝。
检查人员执行任务时，应当出示旅游行政管理部门的检查证件。
第十四条 导游人员在执行任务时，应当佩戴导游证，并携带导游证书。
第十五条 导游人员认真执行本规定，在工作中服务质量优异，作出重大成绩的，由旅游行政管理部门或者旅行社给予奖励。
第十六条 导游人员有下列行为之一的，由旅游行政管理部门予以处罚：
（一）不履行本规定第五条规定的各项职责造成严重后果的，根据情节轻重给予行政处分，并可以扣留导游证和导游证书；
（二）违反本规定第十三条规定，无理拒绝检查的，扣留导游证和导游证书；
（三）有上述两项行为，情节恶劣的，经省、自治区、直辖市旅游行政管理部门批准，收回其导游证和导游证书，吊销导游注册。
第十七条 对非法干涉导游人员执行任务，造成后果的，由旅游行政管理部门会同有关部门进行处理。有关部门应当配合支持。
第十八条 未按本规定参加考试、办理登记注册手续者，不得担任导游工作。擅自进行导游活动，收取导游费的，由旅游行政管理部门没收全部非法所得，并可处以非法所得三倍以下的罚款。
第十九条 受处罚者对旅游行政管理部门的处罚决定不服的，可以在收到处罚通知之日起十五日内，向上一级旅游行政管理部门提出申诉；上一级旅游行政管理部门应当在收到申诉之日起十五日内予以答复。
第二十条 本规定由国家旅游局负责解释，施行细则由国家旅游局制定。
第二十一条 本规定自1988年3月1日起施行。

INTERIM PROVISIONS ON THE ADMINISTRATION OF AFFAIRS CONCERNINGTOURIST GUIDES

Important Notice: (注意事项)
英文本源自中华人民共和国务院法制局编译, 中国法制出版社出版的《中华人民
共和国涉外法规汇编》(1991年7月版).
当发生歧意时, 应以法律法规颁布单位发布的中文原文为准.
This English document is coming from the "LAWS AND REGULATIONS OF THE
PEOPLE'S REPUBLIC OF CHINA GOVERNING FOREIGN-RELATED MATTERS" (1991.7)
which is compiled by the Brueau of Legislative Affairs of the State
Council of the People's Republic of China, and is published by the China
Legal System Publishing House.
In case of discrepancy, the original version in Chinese shall prevail.

Whole Document (法规全文)
INTERIM PROVISIONS ON THE ADMINISTRATION OF AFFAIRS CONCERNING
TOURIST GUIDES
(Approved by the State Council on November 14, 1987 and promul-
gated by the National Tourism Administration on December 1, 1987)
Article 1
These Provisions are formulated in order to strengthen the unified
administration of affairs concerning tourist guides throughout the
country, to improve the quality standard of tourist services, to protect
the lawful rights and interests of tourist guides, and to promote the
sound development of the tourist industry.
Article 2
The term "tourist guides", as used in these Provisions, refers to those
working personnel who make arrangements for tours and sightseeing for
tourists (including tourist groups, the same below), serve as tourist
guides and interpreters, and provide other services for tourists during
their sightseeing trips.
Tourist guides shall, at the request of tourists, use foreign languages,
the Chinese putonghua or various Chinese dialects, and languages of
minority nationalities, respectively in their tourist work.
Article 3
Tourist guides are divided into three categories: full-itinerary guides,
local guides, and spot guides.
"Full-itinerary guides" refer to those personnel who are appointed or
engaged by tourist agencies (including tourist companies, the same below)
to provide full-itinerary services for those tourists who make a trans-
regional tour beyond the confines of provinces, autonomous regions, and
municipalities directly under the Central Government. "Local guides"
refer to those personnel who are appointed or engaged by tourist agencies
to provide tourist services for those tourists who make a tour within the
confines of a province, an autonomous region, or a municipality directly
under the Central Government. "Spot guides" refer to those personnel who
are appointed or engaged by tourist agencies to provide tourist services
for those tourists who make a tour within the confines of a certain scenic
spot.
Article 4
The legitimate rights and interests of tourist guides shall be protected
by Laws of the State, no institutions or individuals shall be permitted to
interfere illegally with the tourist guides in execution of their tasks.
Article 5
The duties of tourist guides shall be as follows:
(1) to accept the tourist tasks assigned by their tourist agency, and make
arrangements, in accordance with the reception plan, for taking tourists
on a sightseeing tour;
(2) to accompany tourists on a sightseeing tour, explain to them and
disseminate among them the Chinese culture;
(3) to work in coordination with the departments concerned and urge them
to make arrangements for the tourists' transportation, meals, and
accommodation, and to protect the safety of the tourists and their
properties and belongings;
(4) to make the tourists' requests and complaints known to whom it may
concern and provide assistance in making arrangements for such activities
as interviews, informal discussions, etc.;
(5) to answer the questions and inquiries raised by tourists, and assist
in solving problems that crop up during the sightseeing tour.
Article 6
Tourist guides shall meet the following qualifications:
(1) they must be citizens of the People's Republic of China, have a deep
love for their motherland, uphold the socialist system, observe
disciplines and abide by the laws, comply with the professional ethics of
tourism, and serve tourists wholeheartedly;
(2) they must have a schooling above the senior middle school level and
the command of language and power of expression needed for a qualified
tourist guide;
(3) they must be familiar with the tourist business, and possess the
ability of organization in reception work;
(4) they must be in good health, and adaptable to the needs of work.
Article 7
Those meeting the qualifications mentioned in the preceding Article shall
take and pass a qualification examination and go through the registration
formalities before they are permitted to take up the job of a tourist
guide.
Article 8
Graduates of institutions of higher learning who have been assigned to
work in a tourist agency and who have met the qualifications specified in
Article 6 may serve as probationary tourist guides for one year before
they become regular tourist guides after passing the qualification
examination.
Article 9
A tourist agency may, in light of needs of work, advertise for the
engagement of amateur tourist guides from society. Those who have met the
qualifications listed in Article 6 of these Provisions shall present the
relevant certifications, pass the qualification examination before they
are permitted to take up the job of an amateur tourist guide.
Article 10
The qualification examination for tourist guides shall be organized and
administered by the examination committee, which is established with the
approval of the tourism administration department of the province,
autonomous region, or municipality directly under the Central Government,
and be placed under the unified leadership and arrangement by the national
examination committee established with the approval from the National
Tourism Administration.
Article 11
Those who have passed the qualification examination shall go through the
procedures for registration with the National Tourism Administration or
with the tourism administration departments of various provinces,
autonomous regions, or municipalities directly under the Central
Government, and obtain the certificate for tourist guides.
Article 12
The chief duties of a tourist agency in its routine administrative work
relating to tourist guides shall be as follows:
(1) to carry on education in political ideology, professional ethics, the
legal system, and discipline;
(2) to conduct training in tourist business operations;
(3) to be responsible for assessment, reward and punishment work inside
the tourist agency;
(4) to deal with tourists' complaints concerning tourist guides.
Article 13
The tourism administration department may send personnel to inspect the
work of tourist guides. The tourist guides concerned may not refuse such
inspection without justification. Inspectors shall, while executing their
inspection tasks, produce the certification for the inspection issued by
the tourism administration departments.
Article 14
Tourist guides shall, while executing their tasks, wear the badge for
tourist guides, and carry along with them the certificate for tourist
guides.
Article 15
Tourist guides who have carried out these Provisions conscientiously, have
made great achievements in their work, and have distinguished themselves
by offering tourists excellent service, shall be rewarded by the tourism
administration department or by their tourist agency.
Article 16
Tourist guides, who have committed one of the following acts, shall be
punished by the tourism administration department:
(1) those who fail to carry out the various duties stipulated in Article 5
of these Provisions, and cause grave consequences shall, depending on the
seriousness of the cases, be given disciplinary sanctions, and may have
their tourist guides' badges and certificates withheld;
(2) those who unjustifiably refuse to submit themselves to inspection in
contravention of the stipulations in Article 13 of these Provisions shall
have their badges and certificates withheld;
(3) those who have committed the acts mentioned in the preceding two
paragraphs, if the case is extremely abominable, shall, with the approval
from the tourism administration department of the province, autonomous
region, or municipality directly under the Central Government, have their
badges and certificates revoked and their registration as tourist guides
cancelled.
Article 17
Those who have illegally interfered in the work of tourist guides and
caused consequences shall be dealt with by the tourism administration
department in coordination with other departments concerned. The
departments concerned shall give their support.
Article 18
Those, who have not taken the prescribed qualification examination and
gone through the registration procedures in accordance with these
Provisions, shall not be permitted to take up the job of a tourist guide.
With respect to those who, without permission, have conducted activities
of tourist guides and received tourist fees, the tourism administration
department shall confiscate the violators' illegal gains, and may also
impose a fine equal to three times as much, or less, as the amount of
illegal gains.
Article 19
If a violator refuses to accept the decision of penalty by the tourism
administration department, he/she may, within 15 days after receiving the
notification of punishment, lodge an appeal to the tourism administration
department at a higher level; the tourism administration department at a
higher level shall give reply within 15 days after receiving the appeal.
Article 20
The right to interpret these Provisions shall reside in the National
Tourism Administration, and the rules for the implementation of these
Provisions shall be formulated by the National Tourism Administration.
Article 21
These Provisions shall go into effect on March 1, 1988.


共青团中央 民政部 国家科委


共青团中央、民政部、国家科委关于推广农村青年星火带头人、村团支部书记、村委会科技副主任“三位一体”配置的意见
共青团中央、民政部、国家科委



各省、自治区、直辖市团委、民政厅（局）、科委：
近几年来，一些省、自治区、直辖市为了健全农村科技推广体系，加强农村基层组织建设，在不同范围内实行了从党团员青年星火带头人中选拔配备村团支部书记并经村民选举兼任村委会科技副主任的作法，普遍取得了较好的成效。鉴于他们的实践经验，团中央、民政部、国家科委建
议在全国范围内推广这一做法。现就有关问题提出以下意见。
一、实行“三位一体”配置村团支部书记、村委会科技副主任的重要意义
农业是国民经济的基础。巩固和发展我国农业靠投入、靠政策，最终要靠科技。实行“三位一体”配置，能够较好地把农村基层群众自治组织的力量、团组织和广大青年的生力军作用与青年星火带头人的技术优势结合在一起，投入到科教兴农的伟大实践当中，解决农业技术推广体系在
村级断层的问题，有利于建立起在家庭联产承包责任制和市场经济条件下的农村村级科技推广工作机制。从党团员青年星火带头人中选拔村团支部书记并兼任村科技副主任，还能使优秀的农村青年较早地走上适当的岗位进行必要的锻炼，有利于改善农村基层干部队伍的知识结构、素质结构
，培养村级后备干部，是加强农村基层组织建设的战略措施。实行“三位一体”配置，还有利于共青团组织带领广大农村团员青年投身经济建设主战场，把团的工作直接纳入基层党政的整体工作中去，纳入到科教兴农的各项具体工作中去，在实践中培养一代新型的跨世纪的青年农民，确立
团组织在村级科技活动中的主体地位，增强农村团组织的活力，更好地发挥党的助手和后备军作用。
二、“三位一体”干部的工作职责和选配条件
团支部书记兼任村委会科技副主任的主要工作职责是：在村党支部、村委会的领导下，在上级团组织、科技部门的指导下，负责本村的技术推广工作，带领团员青年在科教兴农中发挥生力军作用。为此，其选配应符合以下条件：（1）政治坚定，是党员或团员；（2）事业心强，热爱
农村科技工作，热心为群众服务，受村民拥护；（3）年龄在30岁以下，具有初中以上文化程度（特殊情况下可适当放宽）；（4）曾获得县级以上青年星火带头人称号，具有一定的专业技能，是当地率先靠科技致富的带头人；（5）有一定的组织领导能力。
三、推进“三位一体”配置工作的基本原则
从青年星火带头人当中选配团支部书记并兼任村委会科技副主任的工作是一项政策性很强的工作，必须坚持以下几项原则：
1、依法依章办事的原则。对选拔出来的合适人选，要严格按照《中华人民共和国村民委员会组织法（试行）》和《中国共产主义青年团章程》的规定，经选举产生。一经当选，就应享受本村同级干部的政治经济待遇。
2、因地制宜、积极审慎、逐步推进的原则。“三位一体”配置方式在各地如何具体实施，应实事求是，方式方法可灵活多样，不强求一律。要根据当地村委会、团支部现有干部的状况和换届时间等具体情况，妥善安排。在先行试点的基础上，积累经验，逐步推开。
要注意保持现任干部的相对稳定，现任团支部书记基本素质较好，只是缺科技知识和技能的，应通过加强培训，使其达到要求。已配备的村委会科技副主任，比现任团支部书记条件更合适的可以让其兼任团支部书记，责任团支部书记可改任副书记。现任村委会成员中没有可以改任科技
副主任和团支部书记合适人选时，只要另有合适的人选，可以通过法律程序补选，实现“三位一体”配置。一时还没有合适人选的，应加强培养，也可以从具备条件的乡、民族乡、镇干部当中选派。
3、从青年星火带头人中选拔村团支部书记并兼任村委会科技副主任的工作，要与贯彻党的十四届四中全会、五中全会精神，加强农村基层组织建设紧密结合起来，做到同时规划、同步推进。
四、切实加强管理和领导，充分发挥“三位一体”配置在科技兴农中的应有作用
1、各级共青团、科技、民政等部门，要切实把实施“三位一体”配置作为实施科教兴农、加强村级组织建设的重要措施予以高度重视，列入议程，狠抓落实。各部门之间要建立工作联系制度，发挥各自优势，密切配合，及时研究和解决工作中出现的问题，以保证这项工作的健康发展
。
2、要适应农业科学技术迅速发展的需要，切实加强按“三体一体”配置的干部的岗位培训工作，促进他们的政治业务素质不断提高。有关部门可以依托现有农村高中、农广校、农民中专、团校等设施，建立起场所、师资、教材等条件相对完备的培训基地，采用脱产培训、现场以会代
训等灵活多样的培训方法，围绕当地的主导产业选择关键技术作为培训的主要内容，努力提高培训的实用性和针对性，力争使他们每年都能接受10天以上的培训。
3、要切实加强对他们的使用管理工作。县、乡两级共青团、科技等部门每年都应给他们下达明确具体的技术实验、示范、推广任务，帮助他们落实必要的物质技术条件，以较好地发挥他们在当地技术推广上的整体功能。要结合当地村级干部的考核奖惩办法，制定出适合“三位一体”
配置干部工作特点的考评奖惩标准，定期进行考核和表彰奖励。对因年龄等因素不适宜继续担任团支部书记或科技副主任职务的，要及早培养接替人员，及时调整充实，逐步探索出一套较为完善的管理运行机制。



1995年12月28日